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The Capital Document Solutions Team

Managed Print Services

Without Managed Print Services you could be spending up to 3% of your revenues on copying and printing.*

Copying and printing documents is still a vital part of the way organisations communicate. However, these processes, and the fleet of devices that support them, are often complex and unmanaged. As a result, this often leads to unnecessary copy and print costs.

The solution is Managed Print Services, with a single supplier who can:

  • understand your document workflows
  • analyse your device fleet and document output costs
  • develop a bespoke Document Output Strategy
  • design a print environment right for your business
  • provide a single supplier, one invoice solution
  • reduce your copy/print costs by as much as 30%
  • continuously review and optimise your entire device fleet
  • reduce your environmental impact
Managed Print Services

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What are Managed Print Services?

A Managed Print Service is where the hardware, software, supplies and service are all provided and fully supported by your chosen single supplier.

The three main phases of a Managed Print Service are shown below.

managed print services phases

Assessment

This involves carrying out a review of your current print environment – i.e. devices and output volumes often utilising a Print Audit. We provide recommendations for a print solution that will save you time and money. Assessments range from basic online analysis right up to full document workflow review. Environmental impact analysis and document security assessments may also be included.

Optimisation

We’ll help you improve your device-to-user ratios, device placement and also fine tune your fleet mix. Use of Fleet Monitoring Software is almost always of benefit. Print Management Software may be justified depending upon the situation. Print management policies allow controls and rules for copying and printing, bolstering security and also reducing costs.

Management

A Managed Print Service is a continuous process of improvement. It includes regular business reviews, service level agreement monitoring and also periodic audits. In other words, we’ll be there for you whenever you need us.

Why use Managed Print Services?

Your goal is to reduce costs and environmental impact whilst improving the resilience of your print systems. Ours is to provide you with the equipment, consumables, service and support you need to make it happen. So by partnering with HOE, all you need is a single provider for all your document management needs.

Call us today on 0800 844 744. Find out how we can help or arrange a call back.

*source: Gartner Group

Key benefits of Managed Print Services:

  • Savings of 30% or more on your copy/print costs
  • A single supplier for equipment, service and support
  • Up to 25% reduction in consumable costs
  • Up to 40% reduction in IT support calls – your internal IT resource can concentrate on core tasks
  • Complete device/fleet management
  • Fully inclusive cost per page
  • Environmental targets will be met

 

  • Employee productivity is enhanced
  • Reduced paper consumption
  • Reduced ink and toner consumption
  • Reduced energy consumption
  • Confidential documents remain secure
  • Digital scanning equals less print
  • Energy Star equipment

Our approach

We have been helping organisations manage their document solutions since 1974 – working to reduce our clients’ costs through innovative technology. With over 1,000 years of expertise and experience across our teams, HOE really is a safe pair of hands.

For larger, solution-based offerings we have a structured process which helps us match your specific requirements with our proposed hardware and software recommendations.

Information gathering

Information gathering

It is important to understand the impact the lack of a stringent output strategy can have, not only in terms of overall efficiency but how this can affect the environment, security as well as cost control.

Our consultant will gather information and include a manual tried and tested approach, via the collection of data configuration pages.

Site visit and audit

Site visit and audit

Uncover the true cost of your document creation, distribution, management, output and storage. We will reveal areas for immediate and longer term cost reduction.

A print audit determines how efficient your office is; economically & environmentally. Clients implementing our print management solutions experience savings of over 30%.

Report

Report

Our audit report will provide full details on your entire fleet and give you an accurate total cost of ownership figure. (If you would like to see a sample report please contact us.)

Based on our findings we will advise on the most effective positioning and deployment of new and retained devices.

What our customers say

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Technical and IT support

Once a solution is delivered, our managed print service relies on our technical and IT support. As document technology is fully integrated into the IT environment, first class technical and IT support is even more mission critical.

Exceptional technical support

Exceptional technical support

We have a reputation for providing exceptional local service and support.

As document solutions become more complex and part of the IT infrastructure, you can be confident that the entire HOE support team has the necessary skills and expertise to ensure you remain productive.

Helpdesk support

Helpdesk support

When a fault is logged with our Work Control Department, our Helpdesk staff analyse and determine if it can be fixed over the phone.

On-site service engineer

On-site service engineer

Our experienced local Work Controllers have full visibility of the location of our IT and Field Service Engineers.

They will coordinate service visits based on the nearest engineer’s location and availability – ensuring the most effective and efficient response to a call out and minimising our carbon footprint.

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Articles about our Managed Print Services

What is a Managed Print Service?

What is a Managed Print Service?

There’s a lot of buzz in the business community just now about Managed Print Service and to be honest, quite a lot of hype too. But what is a Managed Print Service?

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Key benefits of a Managed Print Service

Key benefits of a Managed Print Service

Every year businesses are tasked with new ways on how to reduce operating costs and improve efficiency. Considering your annual budget, which area of your business costs can you reduce by 30%? How about your print and copy costs?

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Reduce your print costs with Managed Print Services

Reduce your print costs with Managed Print Services

Looking to reduce your print costs?  Are you pouring £000s down the drain?  Few organisations stop to consider the ongoing expense associated with document imaging and ongoing print management.  This is because, it’s usually an uncontrolled activity with little or no point of ownership.

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Excellence and responsibility

Quality accreditations

Quality accreditations

Our awards and accreditations include the prestigious GO Award for service in the public sector and accreditations from our suppliers.

We are proud to have achieved a large number of awards from suppliers and industry bodies. Also included are the industry bodies that we are registered with.

Environmental commitment

Environmental commitment

We’re proud that our branches have the Environmental Accreditation BS EN ISO 14001. We have specific policies on waste reduction, recycling and only supply Energy Saving equipment.

Rest assured you are dealing with one of the most environmentally committed firms in the industry.

Find out more

Corporate responsibility

Corporate responsibility

We are passionate about our respect for people, our business integrity, respect for society, our environmental sustainability and our corporate responsibility.

HOE is fully committed to carrying out our corporate social responsibilities on a consistent basis across all aspects of our operations.